FAQ

Questions and Answers

A link to download the files will be sent via e-mail as soon as your payment has been confirmed manually by our staff; the whole process takes a maximum of 24 hours. (In most cases, less than an hour)

Yes. No PayPal account is required to make a payment with PayPal; having a credit card is sufficient.

We send the confirmation to the e-mail registered with your PayPal purchase. Our message may have been incorrectly filtered into spam. If you still can't find any message, please contact us.

Our databases are updated whenever there are changes in the Postcode system of the respective country. Some countries make changes every month.

The formula used to calculate the distance between two geographic points is called 'orthodromy' and is defined as follows:

This formula takes into account the curvature of the Earth: Distance(A,B) = 3959 * ACos( Cos(LatA) * Cos(LatB) * Cos(LngB - LngA) + Sin(LatA) * Sin(LatB) )

The result is the distance in miles between point A and point B.

Our clients have access to a free collection of codes (PHP, ASP) in the client area.

A database of places with their latitudes (lat) and longitudes (lng) allows you to locate the cities closest to a given point (or within a radius of X km):

This formula takes into account the curvature of the Earth: SELECT Name, 3959 * ACos( Cos(RADIANS(Lat)) * Cos(RADIANS(UserLat)) * Cos(RADIANS(UserLng) - RADIANS(Lng)) + Sin(RADIANS(Lat)) * Sin(RADIANS(UserLat)) ) AS Distance FROM Cities ORDER BY Distance

The values of UserLat and UserLng must be replaced with the coordinates of the point given. To limit the search to a specific radius, you can add a WHERE clause to the distance; you can also specify a LIMIT clause to display only the X cities closest to your given point.

Our clients have access to a free collection of codes (PHP, ASP) in the client area.

No. Our databases are only available for download. In addition to being faster, this method also allows us to offer you low prices.

You can review the material available on our website in detail before finalizing any purchase to ensure that our files meet your needs. Therefore, we generally do not offer refunds. However, if for any reason you believe you are entitled to one, please send us a request by email stating your case.

We offer databases with Postcodes from many countries around the world. Please contact us with your request.

Support for products and implementation.

If you can't find the answer to your question, contact one of our support representatives.

We are here to answer your questions and make your experience with us as pleasant as possible.